Shipping policy

Shipping Policy

Effective Date: March 4, 2026

At Regulate Wellness™, we are committed to providing a clear, supportive, and transparent shipping experience. This Shipping Policy explains how orders are processed and delivered from regulatewellnessstudio.com.

1. Shipping Overview

Shipping Method: Standard Shipping
Cost: Free on eligible orders within the United States
Estimated Delivery Time: 10–30 business days
Shipping Destination: United States

Delivery timelines vary depending on product type, supplier processing time, and shipping method. Smaller items may arrive sooner, while larger or high-value wellness equipment may take longer.

2. What Affects Shipping Time?

Shipping times may vary based on:

  • Product size and weight
  • Supplier processing time
  • Freight or specialty delivery requirements
  • Carrier delays or high-volume periods

If a product has a specific shipping timeline, it will be listed on the product page and will override the general estimate above.

3. Shipping Destinations

We currently ship within the United States only.

We do not ship internationally at this time. We also do not ship to P.O. boxes that cannot accept carrier deliveries.

4. Shipping Costs

Standard shipping is free on eligible orders within the United States.

Applicable taxes are calculated at checkout as required by law.

5. Order Processing and Delivery

Total estimated delivery time is 10–30 business days from the date your order is placed.

This includes order processing, handling, and carrier transit time. Business days are Monday through Friday, excluding holidays.

6. Shipping Carriers

Orders are shipped using trusted carriers such as USPS, UPS, FedEx, or specialized freight providers depending on the size and type of item.

7. Tracking Information

Tracking is provided when available. Once your order ships, you will receive a confirmation email with tracking details.

8. Delivery Issues

Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at hey@regulatewellnessstudio.com or text 609-975-9308.

Marked Delivered but Not Received
If your package shows as delivered but is missing, please:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with the next steps

Damaged or Incorrect Items
Please inspect your order upon delivery and contact us within 48 hours if your item arrives damaged, defective, or incorrect.

Include your order number and clear photos of the packaging and item so we can resolve the issue quickly.

9. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery with your order number and item details.

10. Returns and Refunds

We accept eligible returns on physical products within 30 days of delivery, subject to our Return & Refund Policy.

Items must be unused, in original condition, and in original packaging. Certain items, including digital products, are non-returnable.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

11. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

If a package is returned due to an address issue, additional shipping fees may apply for reshipment.

12. High-Value Wellness Equipment

Large or high-value items such as saunas, cold plunges, and red light therapy equipment may require extended processing, freight delivery, or scheduled drop-off.

Any product-specific shipping details listed on the product page will apply.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact

If you have questions about shipping or delivery, please contact us:

Regulate Wellness™
Email: hey@regulatewellnessstudio.com
Phone: 609-975-9308
Service Hours: Monday to Friday, 9 AM to 5 PM EST